• Submission Due
    May 15  May 30 June 10, 2016
  • Notification of Acceptance
    July 15, 2016
  • Camera Ready Copy Due
    August 10, 2016
  • Author Registration Due
    August 10  September 1, 2016
  • Conference Date
    October 15-16, 2016
International Conference on Service Science (ICSS) is an annual academic event initiated by IBM and directed by the Advisory and Steering Committee on Serviceology in China, and is also one of the top events of service science community in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development on serviceology. ICSS also aims at bridging the perspectives of researchers and the needs of practitioners. The speakers in the conference include many of the leading service science experts from both academia and service industries around the world.
Service Science, an emerging cross-discipline area, addresses key research and practice issues in developing modern service industries. ICSS focuses on the complementary and synergistic aspects of established fields such as computer science, informatics, software engineering, operation research, industrial engineering, management science, social and cognitive sciences, which are expected to contribute to the further development of service sciences. Furthermore, ICSS also encourages exploring and studying scientific and practical issues that are fundamental to the service sector including management theories and techniques with unique service perspectives.
The previous eight ICSS events were successfully held at Beijing (2008 and 2009), Hangzhou (2010), Taipei (2011), Shanghai (2012), Shenzhen (2013), Wuxi (2014), and Weihai (2015). Over 100 experts around the world attended each of the ICSS conferences. Following this trend, ICSS 2016 will be held in Chongqing, a major city in Southwest China and one of the four direct-controlled municipalities of China.
ICSS 2016 aims to bring together scholars and students, researchers and managers of serviceology related areas and industries for intellectual exchanges, research cooperation, education and professional development. ICSS 2016 will offer keynote speeches and three tracks (research track, application, industry and education track, work-in-progress track), for inviting presentations of theoretical research findings and case study in service science and its related fields, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture in Chongqing.
Accepted papers will be included in the conference proceedings which will be published by Conference Publishing Services (CPS) and will be submitted to the IEEE Xplore and the IEEE Computer Society (CSDL) digital libraries. CPS will submit for indexing through IEE INSPEC, EI (Compendex), Thomson ISI, and other indexing services.
Submission Guidelines
High quality research papers and case studies are invited to be submitted through the following link:
Tracks and Topics of Interests
Research Track
  • 1. Service Science
  • 2. Service Management
  • 3. Service Innovation and Design
  • 4. Software Service Engineering
  • 5. Cloud Computing and Services
  • 6. Big Data and Big Services
  • 7. Cognitive Service Science
Application, Industry and Education Track
  • 1. Applications and Industry Practice
  • 2. Education and Curricula Development
Working-In-Progress (WIP) Track


Contact us

Dr. Jun Zeng   Email: icss2016@cqu.edu.cn